Last updated: 21-10-2023
Holavery Online Services Private Limited (“Doontaxiwale,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our taxi services, mobile applications, websites, and related services (collectively, the “Services”).
Please read this Privacy Policy carefully to understand our practices regarding your information. By using our Services, you consent to the terms and conditions described herein.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information:

• Name
• Contact details (e.g., phone number, email address)
• Payment information
• Location data
• User profile information
• Government-issued identification (for drivers)
• Other information you provide to us

1.2 Non-Personal Information:

• Device information
• Usage data
• Cookies and similar tracking technologies
• Log data

2. How We Use Your Information

We use your information for the following purposes:

2.1 Provide Services:

• To enable you to book and use our taxi services
• To process payments and invoices
• To communicate with you regarding your bookings and support requests
• To improve our services

2.2 Marketing and Promotions:

• To send promotional offers and updates with your consent
• To personalize your experience with us

2.3 Legal and Safety:

• To comply with legal requirements and regulations
• To investigate and prevent fraud, abuse, or other illegal activities

3. Sharing Your Information

We may share your information with third parties for specific purposes, such as:

• Service providers and business partners for the operation of our Services
• Legal and regulatory authorities
• In case of mergers, acquisitions, or asset transfers

4. Your Choices You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Modify location settings on your device
• Disable cookies and tracking technologies

5. Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, please be aware that no data transmission or storage method is entirely secure.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or process information from minors.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes via the Services.

8. Contact Us

If you have questions or concerns regarding this Privacy Policy or your information, please contact us at:

Holavery Online Services Private Limited
‘Doontaxiwale’ Mahadev Complex Near Nainital Bank, Gujjarowala Chowk, Raipur Dehradun (Uttrakhand) 248012